Frequently Asked Questions
Everything you need to know about shopping for fashion on Amazon.
How can I track my fashion order?
You can track your package by visiting 'Your Orders' in your account settings and clicking 'Track Package' next to your specific fashion item.
What is the return policy for clothing and shoes?
Most fashion items fulfilled by Amazon can be returned within 30 days of receipt. Look for the 'Free Returns' badge on the product page for eligible items.
How do I find the right size?
We provide a 'Size Chart' link on every fashion product page. Additionally, check out 'Fit Surveys' where other customers rate if the item runs true to size, small, or large.
What is Prime Try Before You Buy?
This is a Prime-exclusive program that lets you choose up to six items across clothing, shoes, and accessories to try on at home for seven days. You only pay for what you decide to keep.
Are the luxury brands on Amazon authentic?
Yes, Amazon Luxury Stores partners directly with brands and designers to ensure all high-end fashion items are 100% authentic and come with original packaging.
Can I exchange an item for a different color or size?
Yes, if the item is eligible for an exchange, you can select the 'Return or Replace Items' option in 'Your Orders' to choose a different size or color of the same style.